Refunds Policy

At Wrapigy Limited, we strive to ensure customer satisfaction with our products and services. This Refunds Policy outlines the terms for refunds and returns.

1. Returns Eligibility

1.1. Products must be unused, in their original condition, and returned in the original packaging.
1.2. Returns must be requested within 14 days of receiving the product.
1.3. Custom or personalized orders, including pre-cut vinyl, are non-refundable unless faulty.

2. How to Request a Return or Refund

2.1. Contact us at contact@wrapigy.co.uk with your order number and details of the issue.
2.2. Once approved, we will provide instructions for returning the product.

3. Refund Process

3.1. Refunds will be issued to the original payment method.
3.2. Please allow up to 10 business days for the refund to appear on your account after processing.

4. Faulty or Damaged Products

4.1. If a product is faulty or damaged upon delivery, please contact us within 7 days of receipt with photos of the issue.
4.2. We will replace the item or issue a full refund, including return shipping costs, if applicable.

5. Shipping Costs

5.1. Return shipping costs are the responsibility of the customer unless the product is faulty or incorrectly supplied.
5.2. Original shipping fees are non-refundable.

6. Exceptions

6.1. Products sold as clearance or final sale are non-refundable.
6.2. Any signs of misuse, improper installation, or wear will void eligibility for a return or refund.

7. Contact Us

If you have questions about this Refunds Policy, email us at contact@wrapigy.co.uk.