At Wrapigy Limited, we aim to provide a smooth and hassle-free shopping experience. This policy outlines our delivery and returns procedures.

1. Delivery Information

1.1. Delivery Areas: We deliver across the UK and selected international locations.
1.2. Delivery Times:

• Standard delivery: 3-5 business days.
• Express delivery: 1-2 business days.
  1.3. Delivery Charges:
• Standard delivery: £50.
• Express delivery: £100.
• Free delivery on orders over £500.
  1.4. Order Tracking: Once your order is dispatched, you will receive a tracking number to monitor your shipment.
  1.5. Delivery Delays: While we aim to meet delivery timelines, delays may occur due to unforeseen circumstances. We will notify you promptly if your delivery is affected.

2. Returns Policy

2.1. Eligibility for Returns:

• Products must be returned within 14 days of delivery.
• Items must be unused, in their original condition, and packaging.
  2.2. Non-Returnable Items:
• Custom or personalized items, such as pre-cut vinyl.
• Clearance or final-sale products.
  2.3. Return Process:
• Contact us at info@wrapigy.co.uk with your order number and reason for the return.
• Once approved, we will provide instructions for the return.
  2.4. Return Shipping Costs:
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

3. Refunds

3.1. Refunds will be processed within 7-10 business days of receiving the returned item.
3.2. Refunds will be issued to the original payment method.
3.3. Shipping charges from the original order are non-refundable.

4. Faulty or Incorrect Items

4.1. If your order arrives damaged or incorrect, contact us within 7 days of delivery.
4.2. We will arrange a replacement or refund, including return shipping costs.

5. Contact Us

For any questions about delivery or returns, please email us at info@wrapigy.co.uk.